Sr. Patient Financial Advocate

Location: Medical Facility in Louisville, KY

Shift:� Monday ? Friday 8:00am ? 4:30pm

The Senior Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:

• Review the hospital census or utilize established referral method to identify self-pay patients daily.
• Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs.
• Initiate the application process when possible.
• Provides transition, as applicable, for the backend Patient Account Representatives to develop a positive relationship with the patient.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Identifies out-patient accounts from the census or applicable referral method that are designated as self-pay.
• Reviews system for available information for each outpatient account identified as self-pay.
• Document out-patient accounts when accepted in the hospital system and on-site tracking tool.
• Outside field work as required.

Educational/Vocational/Previous Experience Recommendations:

• High School Diploma or equivalent required.
• Prefer Bachelor?s degree.
• Prefer 3 ? 5 years? experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent experience.
• Prefer previous customer service experience.
• Must have basic computer skills.

Working Conditions:

• Must be able to walk, sit, and stand for extended periods of time.
• Medical screenings and vaccinations are required for this position.
• Working on holidays or odd hours may be required at times.

We are an Equal Opportunity Employer.� All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Firstsource Solutions USA, LLC

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